Politique d'expédition
We are based in the UK but are happy to post worldwide. We aim to dispatch everything within 3 working days.
Smaller, lightweight items are often dispatched the same or next day. For larger items like tank parts, we say 2-3 working days as often a courier will not collect on the day of booking the shipment.
If you're in a rush for the item, please contact us before ordering so we can quote you a price for faster shipping methods. We are more than happy to help.
POSTAGE POLICES
To the UK we use Royal Mail 48 (untracked but with proof of delivery) for small flat items like badges or small uniform parts. For any parcel, we use Royal Mail tracked 48. In all cases you will receive a Royal Mail parcel number via email.
For International postage we only use Royal Mail Tracking international or in some cases Signed for (if the country has no tracked facility).
All delivery times are estimates, counted from the day of dispatch, and cannot be guaranteed. Events like the Christmas rush and of course Covid, can have an effect on Royal Mail and other couriers.
UK Shipping
Items will be shipped Royal Mail 1st/2nd class, or with a 2-5 day courier depending on the size of item.
International Shipping
International Tracked is a fully tracked service door to door.
International Signed for is tracked in the UK and then requires a signature at delivery for proof of delivery.
Royal Mail International Tracked / Signed for
Europe - 1 to 2 weeks
North America - 1 to 3 weeks
South America, Africa & Asia - 2 to 4 weeks
Australia & NZ - 2 to 4 weeks
International Express Courier
Worldwide - 2-5 day average.
LOST PARCELS
This is a rare occurrence but sadly does happen. If you believe your parcel has been lost, please contact us and we will attempt to fix the problem for you. This can either be done with a full refund or a replacement item being shipped.
Please understand that we cannot do anything until the above times have passed, it is only then that the couriers will declare the item lost and we can claim against them.
RETURNS
We have a full no questions asked 30 day return policy. If you are not happy with your item for whatever reason then a return is not a problem at all. If you believe an item is not as described then this is never intentional, we have been buying and selling militaria a long time as well as collecting ourselves and it can sometimes be a minefield that we try to work through. We are always keen to learn though so please if you have more information about an item, let us know.
If you have a problem, all we ask is that you let us know, theres nothing worse than an item turning up at the office and us not knowing who it has come from! So please contact us as soon as you can and we will work with you to resolve any issues.
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